Company Overview Pic

William Lane, President & CEO
7.5 years Call Center/TAS experience
34 years of customer experience, software development and tech sales
Former founder & president of Lentegra Corporation
Former founder of ARIS Corporation
Previously held senior roles with Oracle and Microsoft Corporation
MBA, Brigham Young University
Bachelors degree in History, American University, Washington D.C.

Pat Kalik, Director of Customer Service
27 years Call Center/TAS experience
23 years experience with Professional Teledata
Former owner, Executive Exchange, largest answering service in NE
Former owner, Executive Call Centers, Manchester, NH (100 positions)
BS of Food Science, Cornell University

Alan Hartmann, Director of Software Development
40+ years software engineering experience
33 years Call Center/TAS and business managment experience
Founder and former president of Tele-Data Systems
Developed the first "packaged" billing system for the TAS industry
Introduced automated faxing to the industry via FMDS product line
BA of Physics, Ithaca College

Jim Graham, Director of Special Operations
30+ years computer and software development experience
23 years Call Center/TAS experience
MS of Computer Information Systems, Rivier University
BA of Business Management, Curry College

Margaret Lally, Sr. Dir. of Ops & Technical Services
Almost 20 years software industry and operations experience
10 years Call Center/TAS experience
Bachelors degree in Electrical Engineering, Binghamton University

Georgia Thompson, Controller

15+ years senior level financial experience
5 years Call Center/TAS experience
Masters degree in Accounting & Finance, Keller Graduate School of Management
Bachelors degree of Business Administration, University of Phoenix

Rachel Sauerbrey Hayes, Director of Marketing
9 years marketing experience
10 years Call Center/TAS experience
MBA, University of Phoenix
Bachelors degree in mass communications, Arizona State University